Our aim is to provide quality, on time, bus services. We regularly monitor the performance of our drivers to ensure buses do not operate earlier than the scheduled time.
Customers with Disabilities
All printed and digital timetables display the availability of accessible services. Our website allows customers with disabilities to access timetable information with large style fonts and provide customer feedback.
Where possible we will:
- respond professionally and courteously to verbal and written requests for information
- within two working days acknowledge complaints received and provide feedback either verbally or in writing.
Customers can provide feedback regarding our services via the feedback form on our website and or by contacting our depot by phone or by email.
Changes to bus services will be provided by
- updating the information available on 131 500 – Transport Info Line.
- advertising any changes made to our services on our website.