Accessible Transport Action Plan
Busabout is committed to ensuring passengers with disabilities have accessible services to meet their needs. It is our intention to review and evaluate this plan to ensure that passengers with disabilities can comfortably avail themselves of our services.
Information about Services:
At present, our accessible services are operated by wheelchair accessible buses, Monday to Sunday and Public Holidays.
Timetable information regarding these services are available on our website and indicated in our printed timetables.
Our website also allows for timetables to be viewed in a larger font for the visually impaired and has a link to the TTY Teletypewriter service for hearing impaired passengers.
Passengers may also contact our office for an enlarged copy of a timetable.
Complaints procedures are nominated in our Passenger Relations Plan and Customer Service Charter available on our website. The website also provides a feedback form and a link to 131500 (Transport Info Line).
Our bus drivers are provided with customer service training on how to assist passengers with disabilities. They are also given training on how to use the disability aids on our accessible buses.
All staff will receive additional customer service training annually.
It is our intention to consult with disability community groups to obtain information to assist us with improving future strategies.
How to contact us for Timetable Information or Customer Feedback:
Contact the Transport Information Line on 131500 or visit their website at www.transportnsw.info